I am a technology leader with more than 20 years of progressive experience in higher education and enterprise IT environments. My background includes IT operations, network infrastructure, technical support, service delivery, project planning, and team leadership. Below is my current professional resume, along with a downloadable copy for printing or sharing.
ARNOL LOPEZ
786-295-4114 | me@arnol.me
linkedin.com/in/arnollopez | portfolio.arnol.me
DIRECTOR OF INFORMATION TECHNOLOGY | IT OPERATIONS & INFRASTRUCTURE
PROFESSIONAL PROFILE
Technology leader with more than 20 years of progressive experience supporting higher education and enterprise environments. Leads IT operations, infrastructure, network services, technical teams, incident response, and service improvement while connecting technology decisions to institutional priorities. Known for collaborative leadership, practical problem-solving, stakeholder communication, and reliable, sustainable technology operations.
CORE COMPETENCIES
IT Strategy & Operations | Enterprise Infrastructure | Network Services | Cybersecurity & Risk Awareness | Incident Management & Root Cause Analysis | Business Continuity & Disaster Recovery | Technology Governance | Project & Program Management | Vendor Management | Team Leadership | Stakeholder Communication | Higher Education Technology
WORK EXPERIENCE
Director, Technical Services (University Employee) | St. Thomas University | Miami Gardens, FL | Jun 2024 - Present
- Lead deployment, operation, and maintenance of the University's voice and data communication networks while managing technical support staff.
- Direct campus technology services, network operations, technical support, incident response, and service continuity in support of academic and administrative operations.
- Coordinate technical priorities with University leadership, departments, vendors, and service providers to resolve complex issues and maintain reliable services.
- Guide operational standards, documentation, root-cause analysis, project planning, and continuous service improvement across the technical services function.
Director, Technical Services (Ellucian) | St. Thomas University | Miami Gardens, FL | Jun 2019 - Jun 2024
- Led deployment, operation, and maintenance of the University's voice and data communication networks while managing technical support staff.
- Directed network and technical support operations, coordinated infrastructure initiatives, and maintained service reliability across the campus environment.
- Partnered with University stakeholders and external vendors to prioritize technology needs, troubleshoot complex issues, and coordinate implementation activities.
- Supported operational continuity through standards, documentation, incident management, and technology planning.
Manager, Enterprise Services (University Employee) | St. Thomas University | Miami Gardens, FL | Sep 2017 - Jun 2019
- Led deployment, operation, and maintenance of voice and data communication networks and managed the University's technical support staff.
- Coordinated enterprise technology services and technical resources to support reliable day-to-day campus operations.
- Worked with departments, vendors, and technical staff to address service needs, infrastructure issues, and technology projects.
Manager, Network Services (Ellucian) | St. Thomas University | Miami Gardens, FL | Oct 2005 - Sep 2017
- Managed deployment, operation, and maintenance of the University data communication networks.
- Planned and coordinated network maintenance, upgrades, troubleshooting, and infrastructure projects to sustain reliable campus connectivity.
- Established operating practices and coordinated technical resources, vendors, and responses to network service disruptions.
- Evaluated network requirements and supported improvements as institutional technology needs evolved.
Manager, Network Services (Ellucian) | St. Thomas University | Miami Gardens, FL | Apr 2001 - Sep 2005
- Managed deployment, operation, and maintenance of the University data communication networks.
- Supported network planning, troubleshooting, maintenance, and implementation activities for campus academic and administrative operations.
- Coordinated technical resources and vendor support to resolve service issues and maintain dependable network operations.
Director, MIS | MyCity.com | Miami, FL | 1998 - 2001
- Led the founding IT support team for a start-up organization, establishing technology operations to support a rapidly growing business.
- Directed day-to-day IT operations, networking, systems support, technical troubleshooting, and technology planning.
- Built support processes and technical standards, coordinated vendors, and resolved complex service issues in a fast-changing environment.
- Partnered with organizational leadership to translate business requirements into practical, scalable technology decisions.
EDUCATION
St. Thomas University | Miami Gardens, FL
Bachelor of Arts (BA) in Organizational Leadership | Expected Fall 2027
Relevant academic focus: organizational leadership, professional communication, reflective practice, and applied learning.
SKILLS
IT Operations; Strategic Planning; Voice and Data Networks; Network Services; Enterprise Infrastructure; Incident Management; Root Cause Analysis; Business Continuity; Disaster Recovery; Cybersecurity and Risk Management; Technology Governance; Project and Program Management; Vendor Management; Team Leadership; Technical Support; Documentation; Stakeholder Engagement; Microsoft Office; Training and Knowledge Transfer